Refund & Return

We want you to love your finds. If something is not right, here is how we can help.

30-day returns

If you are not happy with your purchase, you can return most items within 30 days of delivery. Items should be unused, in their original packaging and with all parts included.

How to start a return

Email us at support@incredibleshopfind.com with your order number and the item you want to return. We will reply with simple return instructions.

Items we cannot accept

For health and safety reasons, opened personal care items cannot be returned. Digital gift cards and software codes cannot be returned once they have been sent or redeemed.

Refunds

Once we receive and check your return, we refund the original payment method within 5 to 7 business days. Original shipping fees are not refundable unless the item arrived damaged or incorrect.

Damaged or wrong items

If something arrives damaged or is not what you ordered, contact us within 7 days and we will make it right with a replacement or a full refund.

Shipping information

Orders over $45 ship free. Orders below that amount have a standard shipping fee of $5.75. Most orders are packed within 1 to 2 business days, and we email tracking details as soon as your order ships. Digital gift cards are delivered by email.

Questions

You can reach us at support@incredibleshopfind.com, by phone at +1 515-223-7289, or by mail at 5032 Westwood Dr, West Des Moines, IA 50265, USA.